Our range of spices are made with no artificial colours or thickeners. Please consider any slight change to the texture or colour as nature's way of representing uniqueness. In case you find a product that is damaged, please share photos on our email goanflavourz@gmail.com and someone from our team will get in touch with you to try and resolve the issue. Please do not buy a pack if it is bloated or the seal is broken.
The MRP for our products may differ in different states. The MRP for any of our products may be revised at any point in time. Products can be delivered by us to correct addresses with extra charges. No changes will be allowed once an order is placed. Products delivered are done so on a non-returnable/non-refundable basis with the exception of proven manufacturing defects, damage during transportation or loss before delivery during transportation, or if the wrong product is delivered to you.
If there is a complaint related to manufacturing defects, damage during transportation or loss before delivery during transportation, you will need to inform us by sending an email to goanflavourz@gmail.com or by WhatsApp on +91-8805075741, within 24 hours of receiving and accepting the product. We believe in complete customer satisfaction, and in genuine cases, we will aim to resolve the issue at the earliest. We shall not be responsible for any items sent back to us without our confirmation.
If the ordered item is not available after placing an order and making a payment, we will offer the customer the best possible alternative, but if this is not acceptable, we will arrange for a full refund.
No complaints will be entertained in the following cases:
In case of minor design and colour variations.
Incorrect/outdated delivery address/wrong format including any form of a PO Box address.
After failed delivery attempts by the courier.
Package refused by recipient.
Products returned in a used or damaged condition
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